Legal
Privacy Policy
Last updated: August 2026
1. Who we are
Apex Biolabs ("we", "us", "our") operates this website and is responsible for the personal data you provide to us. Contact: info@apexbiolabs.com.
2. What data we collect
We may collect: your name and email address when you contact us or place an order; your delivery address for shipping purposes; your IP address and browser information collected automatically via cookies; and any information you voluntarily provide through forms on this site.
3. How we use your data
We use your personal data to: process and fulfil your orders; respond to enquiries and provide customer support; send order confirmations and tracking updates; improve our website and services. We do not sell or rent your data to third parties.
4. Legal basis for processing
We process your data on the basis of: contractual necessity (to fulfil your order); legitimate interests (to improve our services and communicate with you); and, where required, your explicit consent.
5. Cookies
Our website uses cookies to maintain your shopping cart and remember your preferences. You can disable cookies in your browser settings, though this may affect the functionality of the site. We do not use tracking or advertising cookies.
6. Data retention
We retain personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order records are typically retained for 7 years for accounting purposes.
7. Your rights
You have the right to: access the personal data we hold about you; request correction or deletion of your data; object to or restrict processing; and lodge a complaint with your local data protection authority. To exercise these rights, contact us at info@apexbiolabs.com.
8. Third-party services
We may use third-party services such as WhatsApp for communications. These services have their own privacy policies and we encourage you to review them.
9. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page. Continued use of our site constitutes acceptance of any changes.
10. Contact
For any privacy-related questions, please contact us at info@apexbiolabs.com.